Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is usually a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, try a cigarette.
Much like any new business, you will see some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the start of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it turns out, the delay was not due to the economy, but to an issue with Brightpearl’s end of the entire year shipping plan. Ultimately, the problems with the shipping system were enough to really put us on our guard for the next six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to vapinger.com meet up our future orders. Once we received the order volumes, we started making repairs and improvements to your online store. Things were looking good, but things were still nearly there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We are happy to report that quarter, we saw a dramatic upsurge in our sales. It would appear that nearly all our customers are responding positively to your recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we are going to have to address over the next six months.
In addition to an increased number of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused some physical damage to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that we are providing free expedited shipping for most orders.
One of the other areas we have seen a rise in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting issues with either the product or their receipt. It’s unfortunate that many of these individuals do not realize that people have a returns policy in place. Because of this policy, we have been overwhelmed with the amount of calls and emails we are receiving. It’s clear that people are currently experiencing an increased amount of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to provide in-kind services like a refund, replacement or money-back guarantee, to be able to ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented a crisis replacement policy in place for several electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the number of questions we receive when it comes to our services.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to share, but it is the reality of running a retail business, even one centered on providing exceptional customer support. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we are taking every step essential to address any issues our customers may have. As well as hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.